Refund, Replacement, and Return Policy
Effective date: August 31, 2026
G is operated by G_創作藝術. Most products are printed or prepared on demand. Please review the product measurements, color information, and delivery estimate before ordering. Contact [email protected] before sending any item.
Damaged, incorrect, or missing items
Contact G within 30 days after delivery if an item is badly damaged, incorrect, or missing. Include your order number and clear photos or video of the item, packaging, shipping label, and measurements when relevant. We will review the request and may open a fulfillment dispute with CJdropshipping.
If approved, the remedy may be a replacement, full refund, or partial refund depending on the issue and available evidence. Minor packaging damage, slight wrinkles, small color differences caused by displays, or the disclosed 2–3 cm manual measurement variance normally do not qualify unless applicable law requires otherwise.
Packages not received
Contact us promptly if tracking stops updating or a package is marked delivered but was not received. The carrier or fulfillment partner may require a written non-delivery statement from the local post office or carrier. We will explain the evidence needed and keep you informed while the claim is reviewed.
Shipping delays
If we learn that an order cannot ship within the time stated at checkout, we will notify you and offer a choice to accept a revised shipping date or cancel the unshipped order for a full refund. If we cannot fulfill the order, we will cancel it and issue a full refund to the original payment method.
Change of mind and sizing
Because products are made to order, returns for change of mind, preference, or a customer-selected wrong size are not accepted unless required by applicable law. This does not limit remedies for an incorrect, defective, or materially misdescribed item.
Cancellations
Request cancellation immediately at [email protected]. A full cancellation may be possible only before fulfillment processing begins. Print-on-demand orders normally cannot be canceled after production starts. If we approve a cancellation, any captured payment will be returned to the original payment method.
Return authorization and address
Do not mail anything to G’s business address, the sender address on the parcel, or any warehouse without written authorization. A product is returned only when the fulfillment dispute team requests it. We will then provide the designated return address and instructions. Authorized returns must normally be sent within 30 days after receipt, and return postage may be the customer’s responsibility unless the item was incorrect, defective, or applicable law requires otherwise.
Refund timing
Approved refunds are initiated to the original payment method within seven business days after approval. PayPal or the customer’s financial institution controls the final posting time. When an unshipped order is canceled because we cannot meet the promised shipping time, the refund includes the amount paid for the unshipped merchandise and related charges.
Who is responsible to the customer
G remains your point of contact and is responsible for handling your request. CJdropshipping’s dispute process is an internal fulfillment procedure and does not reduce any non-waivable consumer rights you have under applicable law.
Contact
Email [email protected] with your order number and a clear description of the issue.