Privacy Policy

Effective date: August 31, 2026

G is a printed-apparel brand operated by G_創作藝術. This policy explains how we collect, use, share, and protect personal information when you visit gex-lab.com, contact us, create an account, or place an order.

Business responsible for your information

Brand: G
Operator: G_創作藝術
Business address:
北宜路二段102巷2弄7號5樓
新北市新店區
231
Taiwan
Privacy and support contact: [email protected]

Information we collect

• Contact and account details, such as your name, email, phone number, billing address, and shipping address.
• Order details, including products, size, quantity, price, delivery status, and support history.
• Payment status and transaction identifiers provided by PayPal. G does not store full payment-card numbers.
• Device, browser, IP address, cookie, security, and site-usage data.
• Messages, photos, videos, or other evidence you provide for support, refunds, returns, or disputes.

Why we use information

• Operate the store, process payments, fulfill and deliver orders, and provide tracking and support.
• Perform our contract with you and respond to your requests.
• Prevent fraud, abuse, and security incidents.
• Meet accounting, tax, legal, and dispute-handling obligations.
• Improve products, site performance, and customer experience.
• Send optional marketing only when permitted and provide an unsubscribe method.

Service providers and international processing

We use service providers that may process information in Taiwan, the United States, China, or other countries. These include WooCommerce and WordPress for storefront functions, PayPal for payments, CJdropshipping and logistics partners for fulfillment, Hostinger for hosting and email, Cloudflare for network security and delivery, and Google reCAPTCHA for abuse prevention. We share only information reasonably needed for each service.

Cookies

The site uses necessary cookies for security, carts, checkout, and account functions. Optional analytics or marketing cookies will be used only as described by the cookie controls shown on the site, where required.

Retention and security

We keep information only as long as reasonably needed for orders, support, fraud prevention, accounting, legal compliance, and dispute resolution, then delete or anonymize it where appropriate. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

Your choices and rights

Depending on where you live, you may request access, a copy, correction, deletion, restriction, or information about certain disclosures of your personal information. Some records may be retained where required by law or needed for transactions and disputes. Send requests to [email protected]. We may verify your identity before acting on a request.

Children

The store is not directed to children under 13, and we do not knowingly collect their personal information.

Changes and contact

We may update this policy and will post the revised version with a new effective date. Questions or privacy requests may be sent to [email protected].